Returns & Exchanges
At Lattafa, we want you to be completely satisfied with your fragrance purchase, which is why we offer a 30-day return window for items in their original, unopened packaging. Due to the nature of beauty products, we can only accept returns on items that are unused and sealed to ensure hygiene and quality standards.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unopened fragrance in its original box with all protective inserts to prevent damage during transit.
Ship the Item
Affix the provided return label or use a trackable shipping service to send the package back to our fulfillment center.
Receive Your Refund
Once our quality control team inspects the item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing